Filtration / Maintenance kit 
Frequency / Plates 
Belt / Variator 
Bodywork / Retrovisor 
Engine parts / Silent-block 
Radiator / Heating 
Direction / Routes 
Train rolling / Shock absorber 
Speed box / Cardan 
By Berceau / The Triangle 
Electricity / Battery 
Escape / Reservoir 
Lighting / Phare 
Cables / Verins 
Vitrage / Wipe-ice cream 
Wheel / Tyre 
Habitacle / Interior 
Accessory / Maintenance Reception of your package: good reflexes!
Thank you for ordered Pro VSP. In 98% of cases, delivery takes place without worry. Nevertheless, it happens that carriers are sometimes indelicate. In order to protect your rights here's a simple guide to help you:
1. Always check in the presence of the deliveryman
Article L.133-1 of the Commercial Code is clear, the recipient is required to verify and control the goods in the presence of the driver for a delivery at home or the trader for a delivery point delivery. You legally have 15 minutes to perform this check.
If the driver refuses to wait, write the following mention on the slip: "The carrier has not remained for control of the goods" followed by his name and signature.
2. Check the exterior of the package
Check that there are no holes, scotch other than those of Pro VSP or traces of openings. If the cardboard has a visible shock, note-precisely.
Example of reserve n ° 1: parcel reconditioned by the carrier
Reserve example # 2: Parcel received with a completely crushed corner
Attention: not admissible without statement of damage (see CI-under step 3)
3. Check the content
Count the number of items received based on your order as well as their condition.
Reserve example # 1: 1 suspension ball (XXX reference) missing on 2 ordered
Reserve example # 2: Pare-Broken breeze broken at the top of the left corner
- Parcel refused (no explanation of why)
- Open or damaged packages (no indications if any products are missing and if yes the (s)
- Lack x articles (without more precision judged by the carrier)
- In poor condition (no precise indication of the product and what degradation it has suffered)
- Subject to unpacking
Relay point, the reserves is simplified. The recipient emits reserves on the PDA of the relay point by ticking one of the two boxes (open package or damaged package) when removing.
4. Deadlines and evidence
Take pictures before and after opening your package, or broken parts. Once the reserves are issued we also advise you to take pictures of the signed slip or the delivery machine. These photos will serve as proof in case of dispute.
You have up to 3 days to send us your reserves and photos, otherwise no dispute can be open.
✅ You now have all the keys for a serene reception!
