General conditions of sale of the site: https://pro-piece-vsp.com/gb/

Article 1: Object

These General Conditions of Sale (CGV) aim to define the rights and obligations of PRO VSP and the customer screw-At-screws of the products presented by PRO VSP on his website www.https://pro-piece-vsp.com/gb/

This site is published by SARL PRO VSP, limited liability company 500 000,00 euros, registered in the Register of Commerce and Societies of Montpellier under issue 810 312 710 000 17 whose head office is located Zae Mas de Garric 2bis rue de l'industrie, 34140 Mèze, France .

These general terms and conditions are applicable to all the proposed items for sale on the site, and are reserved for customers over 18 who hold full legal capacity.

Any order of one or more items presented on the site implies the consultation and the acceptance without reservation, from the client, these general conditions of sale (CGV) as well as applied tariffs. These conditions prevail on any other document as well as on the general conditions of sale (GTC) of the Customer country.

Any failure, on the part of PRO VSP, to one of its obligations, mentioned in these General Conditions of Sale (CGV), will in no case be interpreted by the Customer as a waiver of the General Conditions of Sale (CGV).

Say conditions may be updated or modified without notice. The applicable conditions shall, then, be those in force at the time of the conclusion of the contract, that is to say on the day of the registration of the order.

ARTICLE 2: Item information

Promotional articles and offers, present on the site, are offered for sale within the limits of available stocks and for offers until the end of their validity. The presence of an article on the site does not guarantee its availability in stocks.

Photographs and texts illustrating the articles are only indicative, are subject to change without notice and do not fall into the contractual field. Therefore, although represented on the site, with the greatest accuracy, photos and texts can, however, include errors. We do our utmost to have the most precision in our product sheets (serial number etc), it can unfortunately sometimes there are two different montages for certain parts of the same vehicle in this case, the responsibility of PRO VSP can not be engaged. We are committed to notifying the product sheet that there are several montages if we know it.

The parts sold by PRO VSP (Unless otherwise stipulated in the product description indicating the original reference) are equivalent quality spare parts, also approved for maintenance and repair, correspond to the quality of the components used for the assembly of the vehicle considered, but are not manufactured in accordance with specifications and standards. manufacturer provided by the automaker. These parts are referred to in the adaptable site, are of the same quality but may be for example being made in another material or other color.

The products sold by PRO VSP can only be mounted on vehicles or systems recommended by the manufacturer or the equipment supplier by a competent person and under his sole responsibility. PRO VSP not to be held responsible for the consequences of a poor assembly or use of an inadequate product on a vehicle.

PRO VSP will honor orders within the limits of available stocks at PRO VSP and his suppliers. In case of proven unavailability of the ordered product, or in case of no-acceptance by the client of the delivery time imposed by this unavailability, PRO VSP propose a replacement product to its client who will retain anytitude to accept or refuse it. In the event that the customer refuses the replacement product, PRO VSP could not or even its liability undertaken because of the unavailability of the product ordered in the supplier's stock or the manufacturer, no more than it can not open any right to compensation or damage and interest in favor of the client. In case of unavailability of any or part of the order, and refusal of the delivery time or replacement products by the customer, the refund will be made on the payment method having been used during the order within 30 days of the refusal of the time.

ARTICLE 3: ORDER CONTROL

The customer can place order only via the website or by phone. PRO VSP customizes the customer's attention to the fact that the online order on the website is secure. It also represents the fastest mode of purchase of the Company's products.

The customer can contact the customer service from Monday to Thursday from 8:30 to 12:30 and from 13:30 to 18:00 and Friday from 8:30 to 12:30 and from 13:30 to 17:00 via our online discussion service available on our website (or by email at the address contact@pro-piece-vsp.com).
The command is done with an existing customer account, without a customer account or by creating a client account when ordering.
Thanks to the details provided by the customer, the customer advisor checks the availability of the pieces and the compatibility with the vehicle of the customer, brings the answers to the customer and possibly finalize the basket.
The Customer Adviser will not be held responsible for any incompatibility of the documents following an absence or misinterplary provided by the client or misunderstanding.
The right of withdrawal will remain quite applicable.
It is the customer's responsibility to check the compatibility of the/product (s) with its vehicle before finalizing the control and mount it on its vehicle.

The order will only be validated after acceptance of payment in its entirety. PRO VSP reserves the right to refuse certain orders, judged invalid.

The proposed items for sale are subject to availability. In case of unavailability announced by the manufacturer, the customer will be informed, after the passage of his order, by E-mail. For some products, the mention in stock under-average available at the supplier.

In case of product order indicated "available under ..." and that the customer is notified of this period from the order, the client will not be able to cancel the order unless exceptional agreement of PRO VSP.

PRO VSP reserves the right to cancel or refuse an order in case of dispute with the client on an earlier order.

Once the order has been PRO VSP address to the customer A command confirmation email. The customer is informed by email of the shipment of his order.

Article 4: Price of articles

The prices shown, on the site, are in euros and agreed all taxes included (French VAT included) excluding shipping costs. Any possible change in the legal rate of French VAT will be passed on to the price of the products presented on the site.

The prices presented may be modified at any time by PRO VSP.

Article 5: Payment and security

When regulating the order, the customer will have the choice between the following payment methods:

- Credit card

- PayPal (unless the server unavailability)

- Bank transfer

For any transaction by credit card, the client will indicate the number on the front of its card, the expiry date of its card and the cryptogram on the back of its card (last three digits). The client's communication of his credit card number is worth authorization for PRO VSP debiting his account up to the amount of his order. No sending against-refund will not be accepted, whatever the motive. PRO VSP retains the property of the article until the full payment of the price by the customer. Purchases are made securely. For credit card payments (blue card, Visa blue card and E-bleue card), Systempay Populaire Bank is responsible for securing payments. All the information that customers communicate to PRO VSP are strictly protected and guarantee the conformity and securing of each transaction.

For any transaction by PayPal, the customer will be able to pay his purchases directly on the site. The payment is secure by PayPal France. PayPal is an online payment service to pay by credit card, bank account or PayPal account previously created.

Payment in 4 times without fees is possible only with PayPal for any order of an amount between 30 € and 2000 €. The payment will be in 4 installments over 3 months. A prepayment is possible at any time and without charge from your PayPal account. The demand is processed in real time and does not require a delay of acceptance. Lender is Paypal (Europe) Sarl and Cie, SCA, 22-24 Royal Boulevard, L-2449 Luxembourg. To be able to benefit from

this payment ease you must have a PayPal account or failing to create one directly on the PayPal website.

For any transaction by bank transfer, the customer will pass his order on the site by choosing the payment by bank transfer, it will only remain to make the transfer of the sum to the bank details sent by E-mail when validating the order. Orders will be validated and processed after receipt of the regulation.

When a customer pays a command using a unique purchase voucher, the refund is in the form of a single voucher (and not monetary).

When a client pays part of the single purchase order and the other part of the monetary order, the amount paid in voucher will be reimbursed by a new voucher of an amount identical to the first voucher and the rest of the amount will be refunded in monetary.

In case of payment dispute with a client, PRO VSP reserves the right to refuse its order.

Article 6: Delivery

Orders can be delivered anywhere in France, Corsica understood and in Europe. PRO VSP reserves the right to choose the appropriate mode of transport. Orders will be delivered in France by mail Colissimo, , DPD ,, Geodis or another equivalent operator.

The delivery of the products will be effective only after receipt of the total amount of the order.

The products will be delivered to the address indicated by the client, at the time of the passage of his order. As a result, the coordinates transmitted by the customer are considered accurate and will not, in case of dispute, be the responsibility of PRO VSP.

In case of a problem of coordinates or other, a shipper return fee will be applied. It is the same for an unclaimed parcel of relay and returned to society after the relay period.

Initial shipments fees remain the responsibility of the customer and will not be reimbursed in the case of a refund of the product (s).

In the case of a home delivery, the driver has no obligation to present himself more than once at home.

In the event that the customer is absent or if the driver did not find the place of delivery, he will be able to deposit him at the nearest relay point.

In the case of a home delivery, if the customer is absent and gives his agreement to leave the package in a safe place or to a third party, the package will be considered delivered and accepted and the customer will have no recourse in case of defective products or parcels absent on his return.

In the case of a home delivery and refused by the customer, excluding damaged product, the initial shipping costs will remain the responsibility of the customer and the return fee billed by the carrier will be deducted from the repayment of the returned parts.

Delivery times are given as an indication, corresponding to the delivery time after the parcel delivered to the carrier. The given time does not constitute a firm commitment on our part.

In order for these deadlines to be respected, the Customer must ensure that they have provided accurate and complete information about the delivery address (such as, including: street number, building, staircase, access codes, names and/or intercom numbers, etc.) .

Delivery times do not include the time for preparing the order.

Saturdays, Sundays and holidays are excluded from this period.

The deadlines indicated for the words "available under" correspond to the means of arrival in our premises, if and only if the room is available at the factory. This period does not include the time of preparation and delivery of the order.

Saturdays, Sundays and holidays are excluded from this deadline.

This period does not constitute a firm commitment on our part and can be elongated. In the case of a period of 30 days, the customer will be informed and may request the cancellation and replacement or repayment of the product concerned. He will then have to request it by e-mail or mail.

For any order, the customer undertakes to check the status of the products received before signing the delivery note. Once the good signed, PRO VSP will consider that the customer has done this verification. Any problems or damage must be notified to the carrier during delivery, the package must be refused and then report to PRO VSP within two days following receipt of the product. Without any reservation with the carrier no recourse will be possible and PRO VSP in no case may be held responsible and therefore liable for the goods contained in the package.

The products composing the same order are, in principle, delivered at one time. Exceptionally, PRO VSP reserves the possibility of splitting an order into several parcels, for example if all products are not available or if certain products of the order are shipped directly from the manufacturer. In this case, participation in shipping costs is billed to the Customer for a single package, the rest being borne by the company. On the other hand, if the split delivery is requested by the customer, the participation in the shipping costs may be requested from the client unless exceptional agreement of the company.

In case of delivery outside France or the European Union, the order may be subject to customs duties or taxes when the parcel reaches to destination. These duties or taxes will be the exclusive charge of the customer, and under their full responsibility. The Company is not held on specific information on applicable duties and taxes outside France and European Union.

The delivery track number is communicated to the customer when ordering.

The carrier must inform details by email or SMS, directly from the customer. The latter agrees that his contact details be transmitted to the carrier or the position service to do this.

We would like to point out that, despite all the care, delivery errors can occur in some cases. As a result, before installing an article you bought, you are required to check visually, making a comparison with the original room that has been replaced, if the controlled part is the one that suits your vehicle (for example, by checking the compliance of the holes. Drilling and fittings). If the purchased part differs obviously by its dimensions, its shape or material of the original part replaced, please contact us for details before installing, adapting or modifying (for example by applying a coating) the part purchased.

Article 7: Right of withdrawal

Under the provisions of Articles L.121-The Code of Consumer Code, the Customer has a fourteen francs period to exercise his right of withdrawal without having to justify reasons.

The customer must first of all return make a return request in the customer space at the place provided for this purpose so that his return is recorded, validated and admissible. We must have received the return of the room (s) within fourteen days from the date of receipt of its order so that the return is admissible.

The shipping and return costs will be the responsibility of the customer. The products, accompanied by the copy of the purchase invoice, must be returned by parcels given against signature, to avoid any conflict in case of damaged loss or parcels, in a perfect condition and in their original packaging (including accessories and instructions for use) to L following address: sarl PRO VSP- Zae Mas de Garric, 2 Street Industry, 34140 Mèze, France.

The return or the exchange is at the risk of the customer. If the item is not returned by the client within fourteen (14) days, the return is considered canceled and the customer must keep the product.

In the case of a return out of time or a refused return, the customer will have to pay shipping costs in order to recover his package. Otherwise, the product will remain available to the customer for a period of one year. After this period, the product will be destroyed.

Refunds will be made by Credit on the payment method used during the order, within 15 days.

In case of return of a damaged, incomplete or damaged product, the one-cI will not be exchanged or refunded.

This right of withdrawal can not be applied to the delay available products as well as on certain parts for example: paint bomb, already painted body element, electronic parts that may have been damaged during assembly.

This right of withdrawal can not apply to automotive professionals, the professional is not considered a consumer according to the Consumer Code. Any order made by a professional is therefore firm and definitive.

The 14-day period starts on the delivery date of the package for home delivery or at the relay point availability date for a relay delivery.

In the event of returning a part of an order for which the Customer received a partial or integral promotion of the shipping costs, the amount of the repayment will be charged from the possible discount.

In the absence of respect by the customer of these conditions, including conditions of return or exchange, PRO VSP can not reimburse the products concerned.

Article 8: Compliance and product warranty

The responsibility of PRO VSP can not be engaged for all the disadvantages or damages inherent in the use of the Internet, in particular a breach of service, an external intrusion or the presence of computer viruses, or of everything qualifying force majeure, in accordance with the law and the JURISPRUDENCE.

PRO VSP can not see its liability for any such a direct or indirect damage, both material and body or body related to the use of the product (s) it markets. Moreover, the responsibility of society can not be engaged in case of installation/assembly of its products by an unqualified person (professional with the title of mechanic). In any case, PRO VSP can not be held responsible for the refusal of the manufacturer to apply the warranty, for one of the reasons stipulated herein-above.

All photos of products present on our shop, are non-contractual.

In case of no-compliance of the products, we ask the customer to inform us by mail, accompanied by the articles concerned, in a new state as well as in their original packaging, within 15 working day, at the following address: Garage SARL PRO VSP- Zae Mas de Garric, 2bis Street of Industry, 34140 Mèze, France.

For any warranty request from a new or used room, the shipment is the responsibility of the customer. In case of acceptance of the guarantee, PRO VSP undertakes to ship the new room at its expense. None having neither refund will be possible, only a replacement of the controlled room will be performed.

The Customer benefits from the legal provisions relating to the guarantee of the defects hidden under section 1641 and following of the Civil Code.

All our products (excluding consumables: bulbs, brooms, batteries, discs, filters, fuses, jaws, platelets ...) are guaranteed 3 months from the date of receipt of the order.

The products concerned are only the products mounted by a professional of the car without a license. The products must be returned to their original packaging accompanied by the purchase invoice and the assembly invoice made by the professional in question at the following address SARL PRO VSP- Zae Mas de Garric, 2 Street Industry, 34140 Mèze, France.

External or consecutive damage to misuse of the product, to non-compliant use, or following use with a modified vehicle are excluded from the warranty. We will then consider the eligibility of the guarantee and in case of acceptance we are committed to sending you a new product within 30 working days.

Article 10: Nominative information

The customer expressly accepts to communicate to PRO VSP his personal data so that we can better manage orders, deliveries and customer relationships.

PRO VSP undertakes not to communicate your personal data to third parties.

PRO VSP collecting personal data about the customer, particularly in the event of navigation on the website, customer account creation, basket, ordering, participation in a survey or a satisfaction survey, online application.

Personal data collected by PRO VSP, Concerning the execution of the contract, are only retained during the duration of the commercial relationship with the client, and once the contractual relationship has been completed until the expiry of the legal time of archiving, prescription or the period prescribed by law, if applicable. Afterwards, only aggregated data and does not directly identify the client are retained. The other data are kept as long as we continue our activity, or that you oppose the treatment of those-for basic and legitimate reasons.

It's possible that .. PRO VSP use cookies (files containing information stored on the client hard disk). Cookies facilitate the client's operations on the site. They do not contain confidential information about the customer. Nevertheless the latter is free to refuse the creation of cookies.

Article 11: Intellectual Property Right

The site of PRO VSP as well as its content is protected by the legislation in force on copyright and intellectual property.

In accordance with the provisions of the Intellectual Property Code, PRO VSP, grants the customer a license to use the site only in the context of his personal use. Any partial or total reproduction of the site or one of its elements is prohibited (photographs, texts, logos, acronyms, brands, drawings, ...).

Under no circumstances are the customer with download or modify all or part of the site and in particular its content. The client is therefore held to respect the intellectual property rights and will not be able to use the marks on the site and on the products, if any, or to file a mark which would prejudice the holder of the rights, unless the contractual provision contrary. It is the same for any other intellectual property right.

Article 12: force majeure

In case of partial or total non-performance of its obligations, caused in the context of a case of force majeure or incidental case, PRO VSP will not be responsible.

According to the provisions of Article 1148 of the Civil Code force majeure is part of a context of unpredictability and irresistibility.

Expressly, are considered as case of force majeure:

- Strikes, in particular: strikes of means of transport, communication or postal services; regulatory restrictions; Attacks, epidemics ...

- Floods, fires, lightning, natural disasters ...

Article 13: Applicable law and grant clause of territorial jurisdiction

These General Conditions of Sale (CGV) are written in the French language and fall under French law. The language of this contract is the French language. In case of dispute between the parties, the territorially competent court shall be the Commercial Court of Montpellier (34) - France.

Article 14: Acceptance

These General Conditions of Sale (CGV) govern contractual relations between PRO VSP and his client, both parties accept them without reservation. These General Conditions of Sale (CGV) shall prevail over any other conditions contained in any other document, except for the prior, express and written derogation from PRO VSP. These general and specific conditions of sale are modifiable at any time without notice. They are applicable in metropolitan France, Corsica understood.

Article 15: Unpaid

PRO VSP reserves the right to refuse to make a delivery or honor an order from a consumer who has not settled completely or partially a previous order or with which a payment dispute would be in the process.

As part of these procedures, our services may be required to ask you all the necessary parts for the release of your order.