Product back

In Pro Piece VSP, Our goal is to provide you with the highest quality products and services. However, we understand that you may need to return an article for a variety of reasons. That's why we have created this clear and fair return page, with the aim of providing you with a husk shopping experience. Please take the time to read carefully the information-below to learn more about the details of our return policy.

Do you want to return a room? Here are the steps to follow.

First of all, it is imperative to return the product (s) in their original state, clean, without any signs of mounting, in their original packages with labels and with all the accessories included (hardware or other). Without this, any return request will be refused.

Step 1 - The request for return

Make a return request *

Head-you to your order history in your customer account.

Please click on the details of one of your order delivered for which you want to return product feedback. Make-you that the order in question has been received less than 14 days ago (maximum time to return products).

At the end of the "order details" page, you will find a button entitled "Release Request" on which you can click.

When you access the return request page, please follow the steps below.

1 - Select the product you want to return to us by checking it.

2 - Indicate the quantity you want to return.

3 - Choose the type of return you prefer.

4 -Select the reason for the return.

5 - Write a brief description of your return.

6 - Accept our return conditions.

7 - SUPPLY YOUR Demand and you're done.

Please note that it is necessary to submit a separate request for each product reference you want to return.

* No returned parcels will be processed without a return request made and previously accepted.

Step 2 - Return of the package - (After acceptance of your return request only)

Product packaging

When preparing your return package, it is essential to use a suitable cardboard that will provide adequate product protection during transport. You should opt for a sufficiently solid cardboard that will guarantee the safety of the article for the entire journey time. Ideally, choose a new cardboard because it offers better resistance and stability compared to a used cardboard. A new cardboard also reduces the risk of pre-existing wear damage.

In addition, make sure-you that the cardboard is suitable for your product. A too large cardboard can cause excessive movements inside the package, which increases the risk of deterioration of the product during transport. On the other hand, a too small cardboard can compromise the protection of the product by compressing it or forcing it against the walls of the package.

It is therefore important to find a balance by choosing a size card suitable for your product. You can measure the dimensions of the article and select a carton that will allow it to keep comfortably with sufficient space to add additional wedding materials. In this way, you will ensure optimal product protection and reduce the risk of damage during transport.

Protect the product (s)

Make-you to protect properly. Use bubble paper, wrinkled paper, air cushions or other protective material to prevent the product from moving inside the package. This will reduce the risk of damage during transport.

Before closing the packaging, make sure-you remove all non-relevant or superfluous items. This includes previous delivery labels, stickers or other accessories that could be confusing

Delivery form

Once the product (s) placed in the appropriate packaging, be sure to insert the delivery form or copy of the purchase invoice.

In the case of an exchange of product, we must also join a copy of the gray card of your vehicle.

Carefully seal the packaging

Use a quality tape for securely sealing the package. Make-you all the openings are well sealed to avoid any loss or damage during transport.

By following these simple tips, you will maximize your chances of returning the product in good condition. Remember that the quality of the packaging reflects your commitment to process the return in a professional manner.

Sending the package

Once you have completed the steps mentioned above, it is recommended to ship the package with a carrier of your choice using a signature delivery service. This reduces the risk of loss of the package and ensure optimal traceability of the shipment.

The address of the return:

Pro Piece VSP
After Sales Service (SAV)
2 rue de l'Industrie
34140 Mèze

Do not forget to carefully keep your deposit slip and parcel number. If you have any questions about the return process, do not hesitate to contact our service after-Sale via our chat online or by email at: sav@pro-piece-vsp.com. .

The service after-Sale (SAV) is open from Monday to Friday, from 8:30 to 12:30.

Please note that the service process after-Sale (SAV) can take up to two weeks.

The return procedure is an essential component of general conditions of sale of https://pro-piece-vsp.com/gb/.