Pursuant to the provisions of articles L.121-20 et seq. of the Consumer Code, the customer has a period of fourteen free days to exercise his right of withdrawal without having to justify reasons.
The customer must first of all return make a request to return to the customer space at the place provided for this purpose so that his return is recorded, validated and admissible.We must have received the return of the item(s) within 14 frank days from the date of receipt of the order so that the return is admissible.
The shipping and return costs will be borne by the customer.The products, accompanied by a copy of the purchase invoice, will have to be returned per parcel delivered against signature, to avoid any conflict in the event of loss or damaged package, in a perfect condition and in their original packaging (including accessories and instructions for use) to the following address: SARL PRO VSP- ZAE Mas de Garric, 2 rue de l’industrie, 34140 Mèze, France.
Return or exchange occurs at the client’s risk.If the item is not returned by the customer within 14 days, the return is considered cancelled and the customer must keep the product.
In the case of a return without delay or a return refused, the customer will have to pay a shipping fee in order to be able to recover his package.Otherwise, the product will remain at the customer’s disposal for a period of one year.After this period, the product will be destroyed.
Refunds will be made by credit on the payment method used during the order within 15 days.
If a damaged, incomplete or damaged product is returned, the-this will not be exchanged or refunded.
This right of withdrawal may not apply to products available on time, as well as to certain parts such as paint bomb, already painted bodywork element, electronic parts that may have been damaged during installation.
This right of withdrawal may not apply to automotive professionals, since the professional is not considered a consumer under the Consumer Code.Any order made by a professional is therefore firm and definitive.
The 14-day free period begins on the date of delivery of the parcel for delivery at home or on the date of availability at the relay point for delivery in relay point.
In the event of a return of a part of an order for which the customer has benefited from a partial or full promotion of the shipping costs, the amount of the refund will be charged from the possible discount.
In the absence of customer compliance with these conditions, including return or exchange conditions, PRO VSP will not be able to reimburse the products concerned.